Terms and Conditions
Welcome to the Alpacahuset.dk webshop.
By using this webshop, you accept the terms and conditions stated on this page. When you place an order, you enter into a binding agreement with Alpacahuset.dk.
All orders are subject to acceptance and stock availability.
We reserve the right to correct typographical errors, including price and/or quantity errors.
Payment
Alpacahuset.dk webshop currently accepts payment with VISA, Mastercard, and American Express, via our payment provider Shopify. Payment will only be debited from your account when the order is shipped.
All amounts are in DKK. Danish kroner and include VAT.
Alpacahuset.dk webshop uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.
Delivery
Alpacahuset.dk webshop delivers on all weekdays to the nearest GLS shop, unless otherwise agreed.
We normally deliver within 3-5 working days, but reserve the right for longer delivery times due to, for example, supplier failure.
Denmark: Free shipping on purchases over 1000 DKK
Shipping costs for purchases under 1000 DKK are clearly stated during the purchase process and before payment.
Returns
Alpacahuset.dk webshop understands and accepts if you wish to return your items. Therefore, we offer a 14-day full right of return on items purchased in the webshop. The right of withdrawal applies from the day you receive the package.
Within 14 calendar days of receipt, you must notify us that you wish to cancel/return your purchase. Notification must be sent by email to: info@alpacahuset.dk In your notification, you must clearly state that you wish to exercise your right of withdrawal. You cannot cancel by simply refusing to accept the item.
You can expect a response time of 2-5 days from the day we receive your returned items.
We are naturally very interested in knowing why our product did not meet your expectations, so please feel free to write a short message and include it in the return package.
The full price will be refunded if the return package meets our requirements.
Any free gifts must also be returned with the item; otherwise, the value of the gift will be deducted from the refund.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words – you can try the item in the same way as if you tried it in a physical store. If the item has been tried more than described above, we consider it used, which means that upon cancellation of the purchase, you will only receive a part or none of the purchase amount back, depending on the commercial value of the item. To receive the full purchase amount back, you must do the same as you would in a physical store. You may try the item, but not actually use it.
As described above, the goods must be unused and returned in a condition that does not impair the quality of the item. The labels on the items must not be removed, nor the hangtags.
Shipping costs for returned items are covered by you as the customer.
Returned items should be sent to:
Alpacahuset ApS
Boholmsvej 6A
3250 Gilleleje
Returned items must be sent as a package with delivery, we do not accept return packages at parcel shops and do not accept packages sent cash on delivery.
All returned items that do not meet the above requirements will not be accepted and will therefore be returned to you without a refund.
Complaints
All our items are checked an extra time by us for defects before they are sent to our customers. Should you, contrary to expectations, receive items with any kind of fault or damage, please contact us immediately after discovering the fault or damage.
A 2-year right to complain is granted in accordance with the Danish Sale of Goods Act. Our right to complain covers defects in material or manufacturing.
The right to complain does not cover faults or damage caused by incorrect handling or washing of the items.
We primarily offer repair of the item, and if the fault or damage cannot be repaired, we offer to exchange the item for the same item in the same size. Exchange is conditional on the item being in stock. You will receive the full price back if the damage or fault cannot be repaired or exchanged.
We will refund reasonable shipping costs that you may incur in connection with the return of the item when the complaint is justified.
Should you wish to complain about a product, you must contact Alpacahuset, either by phone, email: info@alpacahuset.dk or by visiting our physical store.
For return shipments, remember that the item must always be sent back in proper packaging, and obtain a receipt for dispatch.
Since Alpacahuset deals with imported goods, any complaints will be forwarded to the supplier for a decision.
Alpacahuset.dk webshop does not assume responsibility for goods that cause consequential damages for manufacturing/product defects and must, in such situations, refer to the manufacturer's product liability insurance.
Privacy Policy
Your privacy is important to us, and we want to treat all our customers with respect and integrity. Therefore, none of the information you provide us on the Alpacahuset.dk webshop will be sold to third parties without consent. We will not disclose any customer information to third parties unless it is necessary to complete a transaction.
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Customer Service
Contact us at info@alpacahuset.dk
Company Information
Alpacahuset ApS
Boholmsvej 6A
3250 Gilleleje
CVR no. 40 68 30 70
Our address is no longer a physical store, and personal attendance is therefore currently not possible.