Privacy Policy
Information we collect via third parties (Shopify)
When making a purchase, your name, address, phone number, email, order amount, discounts, order confirmation, and payment information are collected.
Alpacahuset.dk collects and processes your personal data when you
- add a product to your cart without completing the payment or purchase
- complete a purchase of our products
- subscribe to our newsletter
- send us questions, complaints, or feedback
Purpose
Standard contact information such as name, address, and email is collected to complete your purchase, send you an order confirmation, and forward your order. This allows us to offer you the best service, assist you with specific questions about your order, and comply with current legislation on personal data and its security.
During payment, your name, card details, and IP address are collected, as this information is used for the payment transaction itself and therefore only stored for the purpose of processing the payment.
Our payment card solution is managed by Shopify, which provides the technical solution behind our webshop and its payment system. All communication between our webshop and Shopify's payment solution, and your card provider occurs through an SSL-encrypted link.
If you subscribe to our newsletter, your information is automatically stored with MailChimp, which is currently our provider of newsletter distribution technology. This means we can easily inform you about ongoing campaigns, offers, etc. You can, however, unsubscribe from the newsletter at any time by using the link in the email/newsletter itself.
Cookies
Today, almost all websites use cookies, which are small text files stored in your browser on your computer, mobile, or similar device. This enables recognition upon visit, remembering settings, performing statistics, and targeting ads. However, no personal information is stored. It is possible to block cookies, but this will mean that ads and commercials will be less relevant to you, which may cause them to appear more frequently. Likewise, there may be content that you cannot access. Information is stored encrypted and transmitted encrypted to and from the company.
Other recipients of your personal data
Your personal data is, of course, treated as confidential information and will not be accessible to any third parties. We do not sell your personal data to third parties, and we do not transfer your personal data to third parties. When you receive a purchase from Alpacahuset.dk, information about your name, address, phone number, and email address will be provided to our shipping company Shipmondo, including GLS, for the purpose of delivering your order.
Marketing and re-targeting
Alpacahuset.dk collaborates with third-party online media such as Facebook, Google, and Instagram. This means they receive technical data such as your IP address and which pages you visit. This experience is between the third party and the customer, and Alpacahuset.dk has no control over it.
Your rights
As a customer of Alpacahuset.dk, you have the right at any time to request the following from us:
- To access and have your personal data corrected/amended
- To have personal data deleted
If you no longer wish for us to process your personal data, or if you wish for us to restrict the processing of your personal data, you are welcome to contact us at websalg@alpacahuset.dk.
Data Controller
Data Controller for the collection, processing, and use of personal data
Alpacahuset ApS
Store Kongensgade 96
1264 København K
CVR-nr. 40 68 30 70
If you have any questions, you are always welcome to contact us at websalg@alpacahuset.dk.